Fraud Prevention Agent

Cox Enterprises

Fraud Prevention Agent preventing fraudulent activity across Autotrader and Kelley Blue Book marketplaces. Conduct investigations, analyze data, and handle customer inquiries remotely.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $33 per hourWebsite

About the role

Key responsibilities & impact

Support the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces
Conduct digital investigations and research into flagged listings, accounts, and transactions
Analyze private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes
Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests)
Handle and resolve escalated customer calls and inquiries
Serve as a front-line resource and escalation point for suspicious activity and customer concerns
Review documentation provided by customer/dealers and to determine validity
Accurately document investigations, decisions, and outcomes in case management systems
Participate in special projects and departmental initiatives as needed

Requirements

What you’ll need

Minimum- High School Diploma/GED and 5 years’ experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.)
The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field
Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities
Ability to manage multiple diverse tasks simultaneously
Use sound judgment and ability to deal with customer issues
Proven verbal and communication skills
Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Eligible for additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fraud preventiondigital investigationsdata analysiscase managementcustomer servicerisk assessmentproblem-solvingtroubleshootingattention to detailtyping proficiency

Soft Skills

analytical skillscommunication skillsjudgmentcustomer issue resolutionmultitaskingescalation managementinvestigative skillsorganizational skillssuperior attention to detailcollaboration

Certifications

High School DiplomaGED