Technical Customer Care Specialist I – Dealertrack FI

Cox Enterprises

Technical Customer Care Specialist handling customer support through phone and email for Cox Automotive applications. Engaging with clients to solve product issues and improving service delivery.

Posted 6/16/2026full-timeKansas, Pennsylvania, Utah, Vermont • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provide technical customer support to ensure that all customers are satisfied with the products and services
Engage with customers to ensure understanding of product / service capabilities and operations
Train customers in standard operational procedures and provide coaching / expertise to help resolve technical and procedural difficulties
Liaise with product, service delivery and other teams to help address unanticipated issues and situations
Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
Be responsible for routine customer questions relating to product usage within Dealertrack support
Provide support for technical issues relating to the Cox Automotive suite of products
Maintain expert-level knowledge of line of business processes and procedures
Accurately log all customer information in the CRM tool

Requirements

What you’ll need

High School Diploma/GED
Generally, less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality
Excellent communication skills (Verbal and Written)
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingsystem performancesystem functionalitytechnical supportoperational procedurescustomer support

Soft Skills

communication skillsproblem-solvinginterpersonal skillsattention to detailindependenceteamwork

Certifications

High School DiplomaGED