Quality Assurance Analyst I

Cox Enterprises

Quality Assurance Analyst I supporting quality assurance through data management for Cox Automotive's mobile inspections. Collaborating with operations teams to ensure effective quality control processes.

Posted 6/12/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $44 per hourWebsite

About the role

Key responsibilities & impact

Responsible for supporting quality assurance through data management, training, reporting and problem resolution
Work closely with the Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures
Interact with multiple levels of the Manheim organization
Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies
Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers
Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS
Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution
Interface with operations, I.T., dispatch, and all Manheim departments to find solutions and resolve issues
Review, analyze and make timely corrections to vehicle condition reports (CR’s) for all inspection issues
Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions
Communicate progress, identify and promptly raise risks or issues to Manager
Assist with coaching and training documentation
Test new guidelines, changes or adjustments to guidelines or the application
Learn and comply with company standards and policies
Regular and consistent attendance and availability
Assist with special projects and performs other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in related discipline; or equivalent combination of education and work-related experience
Preferred 3-4 years’ experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus
Must understand the inspection business from a field level
Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities
Self-motivated and can motivate others
Ability to work in a high performance, fast-paced team environment
Excellent organizational skills, customer-focused, proactive, and team-oriented
Effective communication (written and verbal) and interpersonal skills required
Detail oriented, highly focused and very organized
Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives
Ability to adapt to and work effectively within a constantly changing environment

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data managementquality assuranceproblem resolutionvehicle inspectionsquality controldocumentationcustomer communicationinspection issues analysiscorrective actionstraining documentation

Soft Skills

time managementmulti-taskingself-motivatedteam-orientedeffective communicationinterpersonal skillsdetail orientedorganizational skillsproactiveadaptability

Certifications

Bachelor’s degree