Senior Customer Care Specialist – Manheim

Cox Enterprises

Client advocate focused on high-volume client interactions and resolution within Cox Automotive's customer care group. Managing tasks and ensuring satisfaction through effective communication and support.

Posted 6/11/2026full-timeRemote • Arizona • 🇺🇸 United StatesSenior💰 $22 - $33 per hourWebsite

About the role

Key responsibilities & impact

Serve as the client advocate and responsible for client satisfaction based on task ownership and accurate resolution
Manage a high volume of tasks that require leveraging various resources to identify client’s needs
Clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction core
Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Dispatch available vehicles to clients across all regions on an inbound basis
Effectively communicate to the client how to use any of our client facing tools

Requirements

What you’ll need

High School Diploma or GED required; College degree preferred (or equivalent experience)
Minimum of 4 years of customer service experience or the equivalent
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communications skills, particularly in a phone or email context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client advocacyclient satisfactioneffective communicationattention to detailadaptabilitymulti-taskingcustomer-focusedservice-oriented

Certifications

High School DiplomaGED