Manager, Fleet Client Services

Cox Enterprises

Manager of Fleet Client Services at Cox Automotive leading scheduling teams and ensuring operational efficiency. Responsible for client retention, revenue, and managing complex customer issues.

Posted 5/6/2026full-timeNewark • New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $88,800 - $133,200 per yearWebsite

About the role

Key responsibilities & impact

Lead and provide directions for the scheduling team to optimize work volumes and staffing levels.
Ensure operational efficiency and excellent customer service.
Manage and grow a portfolio of Fleet Maintenance clients in a high-volume market.
Responsible for client retention and expansion, driving revenue streams for high technician efficiency and client satisfaction.
Act as a manager-level escalation point for complex customer issues.
Make decisions and manage accounts to ensure measurable results from the product.

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement.
At least 1 year in a management or leadership role.
Safe Drivers needed; Valid driver’s license required.
Degree in a related field strongly desired (sales, marketing, finance, business, etc.) is preferred.
Experience in the fleet or automobile industry preferred.
Proven track record of successfully building relationships, consulting and selling value added service solutions.
Adaptable, results oriented and proven ability to meet and exceed sales targets.
Skilled in effective negotiation techniques with strong verbal and written communication skills required.
Ability to foster productive and professional internal and external business relationships required.
Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills.

Benefits

Comp & perks

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient engagementnegotiation techniquessales targetsconsultingvalue added service solutionsoperational efficiencystaffing optimizationcustomer service

Soft Skills

leadershipadaptabilityresults orientedverbal communicationwritten communicationrelationship buildinginfluencestrategic thinkingproblem-solving

Certifications

Bachelor's degree