Manager, Arbitration

Cox Enterprises

Arbitration Manager overseeing day-to-day operations of an Arbitration team at Cox Automotive. Managing case resolutions, driving operational efficiency, and ensuring compliance with policies.

Posted 5/5/2026full-timeStatesville • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $74,000 - $111,000 per yearWebsite

About the role

Key responsibilities & impact

The Arbitration Manager oversees day-to-day operations of an Arbitration team, providing leadership and coaching to individual contributors.
This role manages case resolutions and escalations, ensures compliance with Manheim Marketplace policies and National Auto Auction Association (NAAA) guidelines, and drives operational efficiency.
The role oversees a $5+ billion claims portfolio.
Provide leadership to Arbitrator I, II, and Senior Arbitrators
Conduct coaching sessions to improve performance and conflict resolution
Manage escalated arbitration cases
Monitor performance metrics including resolution time, quality, and satisfaction
Oversee arbitration workflow from intake to resolution
Approve financial adjustments up to $2,500
Ensure compliance with NAAA and auction policies
Support onboarding and development of arbitrators
Foster client service excellence
Communicate with leadership and key stakeholders

Requirements

What you’ll need

Bachelor’s degree in Business, Automotive Services, or related field (preferred)
6+ years of experience in arbitration, claims management, or a related role within the automotive auction industry. No Degree, 11 years of relevant work history.
At least 1 year of proven leadership experience, preferably managing non-exempt employees in an operational setting.
An equivalent combination of education and experience is acceptable.
Strong knowledge of NAAA policies and auction arbitration processes.
Excellent conflict resolution, negotiation, and client service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving skills with a focus on operational efficiency.

Benefits

Comp & perks

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members
additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

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Applicant Tracking System Keywords

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Hard Skills & Tools

arbitrationclaims managementcase resolutionperformance metricsfinancial adjustmentsoperational efficiencycompliancecoachingnegotiationconflict resolution

Soft Skills

leadershipclient service excellenceanalytical skillsproblem-solvingcommunicationorganizational skillsperformance monitoringmulti-taskingcoachingteam development