Customer Care Specialist II

Cox Enterprises

Customer Care Specialist II ensuring a best-in-class customer experience for Cox Automotive. Handling inbound calls, service requests, and fostering positive customer rapport.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Ensure that the overall customer experience is “best in class.”
Execute the outlined processes within the work instructions with proficiency and enthusiasm.
Demonstrate active listening skills to ensure that the customer’s needs are met and exceed customer and company expectations.
Field a high volume of inbound calls.
Provide excellent customer service for all inbound and outbound calls.
Timely and accurate documentation and notation in all systems regarding each customer contact.
Originating all new transactions, regarding preventative maintenance, as well as immediate and scheduled service and repairs.
Assign service requests to the respective market for dispatching.
Coordinate towing of customer units when necessary.
Schedule outside vendors when an emergency breakdown is called in.
Continuously develop and improve company capabilities in the area of dispatching.
Be professional and establish positive customer rapport, encouraging repeat business.
Additional duties and special projects as assigned.

Requirements

What you’ll need

Associate degree or high school diploma and two (2) years of equivalent experience
2+ years’ experience in a call center environment
Knowledge of Microsoft Office Suite
Ability to work independently and collaboratively within a team environment
Able to multi-task and meet tight deadlines
Excellent problem-solving skills
Must hold a valid driver’s license
Highly organized with exceptional follow-through abilities

Benefits

Comp & perks

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencecustomer servicedocumentationdispatchingpreventative maintenanceservice requestsschedulingproblem-solvingmulti-taskingtime management

Soft Skills

active listeningprofessionalismcustomer rapportorganizational skillsfollow-throughindependenceteam collaborationenthusiasmadaptabilitycommunication

Certifications

valid driver's license