Performance Manager

Cox Enterprises

Performance Manager at Cox Automotive responsible for building client relationships and driving product utilization. Engaging with clients to enhance business processes and meet their objectives.

Posted 5/5/2026full-timeNew York, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $82,500 - $123,700 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity.
Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving client’s business processes and helps them meet their objectives.
May also work with ‘at risk’ clients, using judgment to identify and develop an action plan to turn around and retain the relationship.
Apply problem‐solving skills and strategic insight to accomplish client goals.
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results.
Closely monitor system ‘red flags’/emergencies with clients and take immediate action.
Responsible for protecting the revenue stream from a business model even where no long-term client contracts might exist.

Requirements

What you’ll need

Bachelor's degree in a related discipline and 4 years' experience in a related field.
The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
At least 3 years’ experience in retail automotive sales, service, or management OR combined with experience working directly with dealerships; preferably in an advisory or account management capacity.
Direct experience desking deals in a retail automotive environment.
Working knowledge and experience in retail automotive and broad capabilities through software utilization.
Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems.
Ability to effectively work with all levels at an automotive dealership or dealer group.
Ability to communicate in a way that retains audience engagement.
Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption.
Client focus and strong customer service skills/approach.
Persistent and proactive highly motivated self-starter passionate about client satisfaction.
Desire to work in a highly collaborative atmosphere through remote technologies.

Benefits

Comp & perks

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproblem-solvingstrategic insightdata analysisdeal deskingclient retentionbusiness process improvementperformance monitoringrisk identificationrevenue protection

Soft Skills

client focuscustomer servicecommunicationlistening skillsengagementproactiveself-startercollaborationadaptabilityrelationship building