Product Manager
Azenta Life Sciences
Client Performance Manager III
Cox Enterprises
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteSalary
💰 $79,400 - $119,000 per year
Job Level
Mid-LevelSenior
About the role
- Build and maintain positive working relationships with external clients to retain and grow their business
- Monitor and analyze account performance; apply problem-solving skills and strategic insight to deal creatively with emerging situations and help clients accomplish stated goals and objectives
- Work cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions
- Strive to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services
- Generate additional business / revenue by harvesting existing accounts for expansion and product upsells
- Identify and recommend Client Performance Account Management best practices and supports continuous improvement across the function
- Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively
- Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs
- Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk
- Perform other duties as assigned or needed
Requirements
- Bachelor's degree in a related discipline and 4 years’ experience in a related field; alternative combinations: master's degree + 2 years, Ph.D. + up to 1 year, or 8 years’ experience in a related field
- Pre-employment drug test required
