Client Relationship Manager III

Cox Enterprises

. Serve as the proactive, strategic point of contact for a high-volume and/or complex portfolio of AMP clients, with heavy emphasis on email, texting, and direct mail performance .

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $67,100 - $100,700 per yearWebsite

About the role

Key responsibilities & impact

Serve as the proactive, strategic point of contact for a high-volume and/or complex portfolio of AMP clients, with heavy emphasis on email, texting, and direct mail performance
Own relationships for white ‑ glove dealerships and dealer groups, providing elevated service, high-touch communication, and executive-level consultation
Manage a more complex book, requiring strong prioritization, efficiency, and the ability to scale best practices across multiple rooftops while still meeting heightened client expectations
Develop and strengthen client relationships by delivering exceptional service, advanced problem resolution, and consistent, value-driven communication
Collaborate seamlessly with Product, Implementation, Performance Management, Managed Services, and other internal partners to align client goals with operational execution
Maintain a regular and strategic cadence of client engagement to promote product adoption, improve marketing outcomes, and proactively reduce churn risk—especially within high-revenue and high-visibility accounts
Conduct advanced, consultative reviews for dealership and dealer group leadership, including: Campaign and cross-channel strategy recommendations, Creative and template performance assessments, Customer segmentation and targeting strategy, Process tree and automation evaluations, Ad hoc email and SMS marketing opportunities, Call script effectiveness and follow-up process reviews
Utilize CRM and marketing analytics to deeply analyze performance trends, including: Send volume, open rates, click-through rates, and engagement trends, Task creation and customer response behaviors, Lead response quality and follow-up effectiveness, Vehicle sales attribution tied to marketing campaigns
Act as a subject-matter resource by providing marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates
Demonstrate confidence, professionalism, and strong consultative presence when supporting: VIP and executive-level clients, New feature rollouts and pilot programs, Escalations and complex client scenarios, Strategic conversations requiring data-driven influence

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 4 years’ experience in a related field
The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
Client relationship account management experience
Requires knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
Excellent mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
Excellent organizational skills
Experience working with or inside automotive dealerships (sales or fixed ops), especially in a marketing or CRM capacity

Benefits

Comp & perks

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMmarketing analyticsdigital marketingcustomer segmentationemail marketingSMS marketingcampaign strategydata analysisperformance assessmentprocess automation

Soft Skills

client relationship managementcommunicationproblem resolutionprioritizationorganizational skillsconsultative presenceprofessionalismstrategic thinkingcollaborationattention to detail