Senior Manager, Client Relationship Management
Cox Enterprises
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $111,500 - $185,900 per year
Job Level
About the role
- Accomplish department objectives with primary focus on customer service, value creation and customer growth
- Lead a Client Relationship team to meet mobility needs of customers and drive insight into their business
- Establish strategic goals by gathering business, financial and operational requirements from leadership and other organizational stakeholders
- Motivate and develop employees to achieve high standards and create a culture of continuous improvement and innovation
- Provide leadership for subordinate leaders and teams across the Client Relationship group
- Work closely with internal and client leaders to understand business and process methods, needs, issues, and challenges
- Monitor Operational metrics to understand patterns and trends, identify cross organizational issues and develop data-based insights and recommendations
- Define and develop process and technology improvement recommendations, and drive the implementation thereof
- Oversee service provision to regional and global stakeholders; ensuring operations and services align, support, and deliver expected returns
- Define the optimal resource mix for effective project delivery
- Assist with other duties and special projects as assigned by Leadership
- Develop a culture of continuous improvement
Requirements
- Bachelor’s degree and 8 years’ experience in a related field
- A master's degree and 6 years’ experience or a Ph.D. and 3 years’ experience in a related field may be considered
- 12 years’ experience in a related field may substitute for a degree
- 3+ years’ experience in management or leadership role
- Fleet maintenance technical knowledge required
- Experience in customer service, maintenance coordination, technician dispatching, or Diesel technology or similar capacity Technician role
- Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
- Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
- Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets
- Proficient in understanding, analysis, and management of vehicle information to provide recommendations
- Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
- Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
- Strong customer service and organization skills required
- Provide excellent communication skills, both written and verbal
- Ability to sit or stand for prolonged periods of time
- Travel required up to 25% of the time
Benefits
- Health insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
- Flexibility to take as much vacation with pay as they deem consistent with their duties
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for their own wellness or that of family members
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fleet maintenance technical knowledgecustomer servicemaintenance coordinationtechnician dispatchingDiesel technologyvehicle information analysisMicrosoft OfficeMS Excel
Soft Skills
interpersonal skillscommunication skillsleadershipgoal settingorganization skillsself-motivatedability to manage expectationsprioritizationworking under pressure
Certifications
Bachelor's degreeMaster's degreePh.D.