Manager, Client Relationship Management – Cox Fleet

Cox Enterprises

Manager leading a team of Client Relationship professionals to enhance customer experiences and support growth at Cox Automotive. Serving as strategic partner and trusted advisor to clients and stakeholders.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $92,300 - $153,900 per yearWebsite

About the role

Key responsibilities & impact

Leading a team of Client Relationship professionals to deliver exceptional customer experiences
Building strong, long-term relationships with assigned strategic clients
Translating client business, financial, and operational requirements into actionable strategies
Leading, coaching, and developing a team to achieve performance and accountability
Establishing clear goals, performance expectations, and success metrics aligned to priorities
Monitoring and analyzing operational and customer performance metrics to identify trends
Developing and delivering data-driven insights to enhance service quality

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 6 years’ experience in a related field
At least 1 year experience in a management or lead role
Experience in fleet maintenance, technician dispatching, or Diesel technology or similar capacity Technician role
Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets
Proficient in understanding, analysis, and management of vehicle information to provide recommendations
Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
Excellent communication skills, both written and verbal

Benefits

Comp & perks

flexibility to take as much vacation with pay as they deem consistent with their duties
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members
additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fleet maintenancetechnician dispatchingDiesel technologydata analysisperformance metricsgoal settingbudget managementvehicle information managementdata-driven insightsservice quality enhancement

Soft Skills

interpersonal skillscommunication skillsleadershipcoachingteam developmentrelationship buildingperformance accountabilityanalytical thinkinggoal achievementtrend identification

Certifications

Bachelor’s degree