Cox Enterprises

Manager, Client Relationship Management – Cox Fleet

Cox Enterprises

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $92,300 - $153,900 per year

About the role

  • Leading a team of Client Relationship professionals to deliver exceptional customer experiences
  • Building strong, long-term relationships with assigned strategic clients
  • Translating client business, financial, and operational requirements into actionable strategies
  • Leading, coaching, and developing a team to achieve performance and accountability
  • Establishing clear goals, performance expectations, and success metrics aligned to priorities
  • Monitoring and analyzing operational and customer performance metrics to identify trends
  • Developing and delivering data-driven insights to enhance service quality

Requirements

  • Bachelor’s degree in a related discipline and 6 years’ experience in a related field
  • At least 1 year experience in a management or lead role
  • Experience in fleet maintenance, technician dispatching, or Diesel technology or similar capacity Technician role
  • Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
  • Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets
  • Proficient in understanding, analysis, and management of vehicle information to provide recommendations
  • Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
  • Excellent communication skills, both written and verbal
Benefits
  • flexibility to take as much vacation with pay as they deem consistent with their duties
  • seven paid holidays throughout the calendar year
  • up to 160 hours of paid wellness annually for their own wellness or that of family members
  • additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
  • health care insurance (medical, dental, vision)
  • retirement planning (401(k))
  • paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fleet maintenancetechnician dispatchingDiesel technologydata analysisperformance metricsgoal settingbudget managementvehicle information managementdata-driven insightsservice quality enhancement
Soft Skills
interpersonal skillscommunication skillsleadershipcoachingteam developmentrelationship buildingperformance accountabilityanalytical thinkinggoal achievementtrend identification
Certifications
Bachelor’s degree