Knowledge Management Analyst II
Cox Enterprises
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
Visit company websiteExplore more
Salary
💰 $61,100 - $91,700 per year
About the role
- Responsible for preparation, creation, analysis, review, revision, and maintenance of documentation in the company knowledge base system(s).
- This position creates clear and thorough documentation that enhances and accurately describes products, processes, and procedures, enabling both internal and external users to effectively use and support features and capabilities.
- Works with Operations, Product, Change Enablement, Sales, and others to gather and define documentation requirements and fulfill business needs for knowledge resources.
- Creates, organizes, edits, and visually represents documents in the company knowledge base system(s).
- Engages with subject matter experts from various departments to ensure information is correct, useful, well organized, and fulfills requirements needed for the specific audience in the necessary timelines agreed upon.
- Drafts, edits, and formats basic to moderately complex procedure manuals, internal and external training materials, and other documentation to ensure compliance with current procedures and corporate standards.
- Analyze existing documentation for correctness, sentence structure, clarity of expression, style, organization and flow of presentation, and technical accuracy.
- Develops reports, writes messages, and prepares presentations for internal stakeholders, as needed.
- Provides input and recommendations into Knowledge Management tool requirements and enhancements.
- Maintains communication with stakeholders throughout phases of information gathering, creation, and distribution of learning materials.
- Encourages knowledge sharing and general awareness of Knowledge Management resources that are available to support work processes.
- Assists with special projects, as assigned.
- Uses analytical techniques and continuous improvement mindset to offer solutions or ideas to streamline or improve team and current processes.
Requirements
- Requires Bachelor’s degree and 2 years’ experience in technical writing, policy, and procedures OR 6 years equivalent combination of education and work-related experience
- Requires knowledge of various computer applications including business support applications such as MS Office (Word, Power Point, Excel, Outlook), SnagIt, Image editing software, Adobe Acrobat Professional
- Strong familiarity and demonstrated utilization of globally adopted style guides
- Able to work independently with minimal direction while remaining productive, adhering to deadlines, and contributing to company goals
- Organizational skill to manage multiple priorities and concurrent documentation projects
- Excellent oral, grammar, writing, proofreading, copywriting, and editing skills
- Experience with implementing HTML-based authoring preferred.
- Proven ability to learn complex features and convert them to succinct and effective resource documentation.
- Demonstrated ability to identify opportunities and improve business processes by cross-departmental collaboration and alignment.
- Outstanding communication skills and the ability to inspire others.
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for their own wellness or that of family members
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingpolicy documentationprocedure documentationHTML authoringeditingproofreadingcopywritingreport writingpresentation preparationanalytical techniques
Soft Skills
organizational skillsindependent worktime managementcommunication skillscollaborationattention to detailproblem-solvingadaptabilitycreativityinspiration