Cox Enterprises

Senior Director, Learning and Development – Training

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $163,400 - $272,300 per year

Job Level

Senior

About the role

  • leads the design and implementation of high-impact and sustainable learning and development programs
  • work in collaboration with other CAI, Retail, Inventory, Client Operations, and Contact Center leaders
  • ensure the strategy for onboarding, training, and knowledge management enables team members
  • responsible for creating the strategy for external client training that is accessible and scalable
  • develop the strategic vision and roadmap for all revenue-retention client training
  • work across organization boundaries and partner with Client Operations and cross-functional leaders
  • accountable for success of L&D programs for both employees and external clients
  • drive the achievement of business goals and effectiveness through the introduction of new learning technologies

Requirements

  • Bachelor’s degree in a related discipline and 12 years’ experience in a related field
  • 7+ years’ experience in a management or leadership role
  • Proven track record of successfully designing, implementing, and maintaining/enhancing organization-wide learning initiatives
  • Experience managing an LMS and designing e-learning and blended learning programs
  • Executive presence
  • Expert collaborator and motivator
  • Expert in adult learning
  • Exceptional verbal and written communication skills
  • Highly proficient technical skills – experience managing remote team
  • Ability to work in a fast paced, self-directed environment to meet aggressive timelines
  • Exhibits a sense of urgency to solve problems and drive results
  • Is committed to continued personal growth and development as well as for his/her team
  • Master’s degree in human resources, Organizational Development, Instructional Design, Education, or a related field is preferred
Benefits
  • eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
  • seven paid holidays throughout the calendar year
  • up to 160 hours of paid wellness annually for their own wellness or that of family members
  • additional paid time off in the form of bereavement leave
  • time off to vote
  • jury duty leave
  • volunteer time off
  • military leave
  • parental leave
  • health care insurance (medical, dental, vision)
  • retirement planning (401(k))
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
learning and development programsonboarding strategytraining strategyknowledge managementLMS managemente-learning designblended learning designrevenue-retention traininglearning technologiesorganizational learning initiatives
Soft Skills
executive presencecollaborationmotivationadult learning expertiseverbal communicationwritten communicationproblem-solvingresults-drivenself-directedcommitment to personal growth
Certifications
Bachelor’s degreeMaster’s degree in human resourcesMaster’s degree in Organizational DevelopmentMaster’s degree in Instructional DesignMaster’s degree in Education