Cox Enterprises

Auto Claims Specialist I

Cox Enterprises

full-time

Posted on:

Location Type: Office

Location: College Park • United States

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Salary

💰 $17 - $25 per hour

About the role

  • Facilitates the resolution of customer claims and concerns after a sale
  • Responsible for the timely and successful arbitration of vehicles between buyer and seller
  • Works to gain familiarity with fundamental arbitration concepts, procedures, standards, policies, and systems
  • Organizes and manages sale day activities including post sale inspections and sale day arbitrations
  • Reviews customer claims to verify they meet Manheim's National Arbitration policies
  • Investigates basic, less complex cases or those requiring more prescriptive decision making
  • Interfaces with all departments involved in the complaint
  • Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication
  • Evaluates claims by obtaining, comparing, evaluating, and validating various forms of information
  • Prepares and facilitates communications for resolution

Requirements

  • High School Diploma or equivalent required
  • Bachelor’s degree preferred
  • Previous experience in claims management and/or problem and conflict resolution preferred
  • Claim adjuster experience is a plus
  • 1-2 years of experience in areas of responsibility
  • 1+ years of automotive, mechanical, and/or body shop experience preferred
Benefits
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
  • Health care insurance (medical, dental, vision)
  • 401(k) matching
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims managementarbitrationinvestigationevaluationdocumentationcommunication
Soft Skills
problem resolutionconflict resolutionorganizational skillsinterpersonal skills