Cox Enterprises

Manager, Transportation Contact Center – Cox Automotive Fleet Client Solutions Delivery

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Cherryville • North Carolina • United States

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Salary

💰 $81,400 - $122,000 per year

About the role

  • Oversees day-to-day operations of the call center team, ensuring alignment with organizational goals and performance standards
  • Acts as a customer advocate, supporting the resolution of issues by coordinating technical and process support
  • Helps create and guide key performance indicators and identifies opportunities for improvement, implementing corrective actions as needed
  • Tracks service delivery and performance metrics, supporting initiatives to close performance gaps
  • Handles escalated customer issues, ensuring thorough analysis and resolution
  • Applies operational knowledge to support process improvements within call center operations
  • Leads by example, demonstrating integrity, championing Cox values, and fostering a culture of respect, collaboration, and excellence
  • Coaches and mentors team members to build high-performing teams and promote accountability and engagement
  • Assists with budgets, staffing plans, and resource allocation to meet operational goals
  • All other duties as assigned

Requirements

  • Bachelor’s degree in a related discipline and 6 years’ experience in a related field
  • the right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 year experience in a related field; or 10 years’ experience in a related field
  • at least 1 year of experience in a management/leadership role
  • experience in the automotive industry or fleet management preferred
  • experience supporting process and operational excellence
  • excellent relationship building, networking, communication (written and verbal) and interpersonal skills required
  • ability to work in a high performance, fast-paced team environment
  • ability to adapt to and work effectively within a constantly changing environment
  • strong problem solving and negotiation skills
Benefits
  • The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
  • seven paid holidays throughout the calendar year
  • up to 160 hours of paid wellness annually for their own wellness or that of family members
  • additional paid time off in the form of bereavement leave
  • time off to vote
  • jury duty leave
  • volunteer time off
  • military leave
  • parental leave
  • health care insurance (medical, dental, vision)
  • retirement planning (401(k))

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
performance metricskey performance indicatorsprocess improvementsbudget managementresource allocation
Soft skills
relationship buildingnetworkingcommunicationinterpersonal skillsproblem solvingnegotiationadaptabilityteam leadershipcoachingmentoring
Certifications
Bachelor's degreeMaster's degreePh.D.