Customer Relationship Manager II
Cox Enterprises
full-time
Posted on:
Location Type: Hybrid
Location: Draper • California, Kansas, Utah, Vermont • 🇺🇸 United States
Visit company websiteSalary
💰 $54,200 - $81,400 per year
Job Level
JuniorMid-Level
About the role
- Provide proactive client relationship management and communication as the primary point of contact for the AMP Marketing Technology Platform
- Contribute to customer satisfaction by consistently meeting and/or exceeding expectations
- Work directly, professionally, and collaboratively with Clients and internal teams to meet client needs
- Maintain expected level of client engagement and drive product utilization
- Conduct consultative reviews and provide marketing/process opportunities
- Analyze and evaluate email performance using CRM reports
- Provide guidance to other members of Managed Services and departments
- Handle VIP accounts and provide exceptional customer service
Requirements
- Minimum Bachelor’s degree in a related discipline and 2 years of account ownership or management experience
- Effective communication skills; written, verbal and presentation
- Exceptional client relationship, account management experience
- Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
- Marketing program experience, including evaluating and utilizing digital marketing and/or CRM systems
- Strong organizational skills
- Proactive thinker with ability to absorb high amounts of detail
- Demonstrated leadership skills
- Ability to thrive in a fast-paced environment and meet tight deadlines
- Working knowledge of MS office tools
Benefits
- Highly competitive compensation package
- 401(k) with a generous company match
- Comprehensive healthcare, life, and disability benefits
- Adoption assistance
- Pet insurance
- Discounts on travel and cars
- Paid time off including vacation and wellness hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdigital marketingcustomer segmentationCRM systemsemail performance analysismarketing best practicesmarketing program evaluation
Soft skills
effective communicationclient relationship managementorganizational skillsproactive thinkingleadership skillsability to meet deadlines
Certifications
Bachelor’s degree