Lead onboarding of new customers, ensuring a smooth and impactful introduction to RapidScale services
Serve as a primary point of contact for customer inquiries, resolving issues or coordinating with internal teams as needed
Track and report service performance metrics, driving improvements in customer advocacy and satisfaction
Maintain accurate customer records, documenting interactions and key milestones
Provide guidance to customers on how to maximize the value of RapidScale’s cloud solutions
Act as a customer champion, ensuring service delivery aligns with expectations and contractual commitments
Collaborate with Sales, Product, and Support teams to improve processes and enhance the overall customer experience

Requirements

Bachelor's degree in a related discipline and 4 years’ experience in a related field (i.e., customer service or account management)
Alternate combinations accepted: Master’s degree + 2 years’ experience; or 8 years’ experience in a related field
Basic understanding of cloud computing and managed services
Ability to manage multiple customer interactions and prioritize tasks effectively
Demonstrated expertise in customer success/account management within cloud or managed services

Benefits

The flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

cloud computingmanaged servicescustomer successaccount managementservice performance metrics

customer advocacyproblem solvingcommunicationcollaborationtask prioritization

Bachelor's degreeMaster's degree