IT Support

• Provide day-to-day technical support to employees via chat, email, and ticketing systems.
• Manage identity and access provisioning using Okta, including onboarding, offboarding, and role-based access.
• Triage, track, and resolve IT tickets using JIRA, ensuring timely and accurate resolution.
• Support company hardware (primarily Mac devices; some Windows support as needed).
• Maintain endpoint security, system configurations, and compliance standards.
• Assist with IT onboarding for new hires and maintain hardware inventory.
• Collaborate with IT and Security teams to improve workflows and documentation.
• Troubleshoot network connectivity, software, and account issues across cloud-based environment

IT Support Specialist

Senior IT Engineer