Customer Service Representative – Property Management
Covivio
full-time
Posted on:
Location Type: Hybrid
Location: Oberhausen • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Central point of contact for a wide range of matters and challenges related to the management of our residential properties
- Monitoring and oversight of our property portfolio and promoting harmonious cohabitation among our tenants
- Organising and conducting tenant support, advice and in-person meetings to ensure high customer satisfaction
- Responsible for apartment handovers and inspections, including careful documentation and communication with tenants
- Performing caretaking/maintenance duties to ensure smooth daily operations and to maintain the safety of our properties
Requirements
- Completed commercial vocational training as a real estate specialist (Immobilienkaufmann/-frau) or a vocational trade apprenticeship — alternatively an equivalent qualification
- Sound knowledge of building technology/technical building systems
- Practical, hands-on experience in trades/maintenance work
- Confident user of MS Office; ideally experience with SAP and general IT skills
- Strong communication skills combined with confidence in handling conflict situations
- Strong solution orientation, team spirit and a high level of customer- and service-orientation when dealing with new daily challenges
Benefits
- Flexible working hours & option for mobile/home working
- Wide range of professional and personal training and development opportunities via the Covivio Academy
- Paid days off on 24th and 31st December — not deducted from annual leave entitlement
- Opportunity to take out low-cost employee insurance schemes
- On-site staff canteen
- Corporate Benefits with various providers
- Free parking
- Subsidy for the Deutschlandticket (nationwide public transport pass)
- Participation in joint sports and company events
- Caring childcare provision during school holidays
- Socovivio: the opportunity to spend up to one working day per year supporting a social project
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
building technologytechnical building systemstrades experiencemaintenance workcustomer service
Soft skills
communication skillsconflict resolutionsolution orientationteam spiritcustomer orientation
Certifications
commercial vocational trainingreal estate specialist qualificationvocational trade apprenticeship