Customer Support

• Assist with bidder, agent or investor registration regarding explanation of terms of use, user eligibility, fairness doctrine and fees and services.
• Educate bidders, agents and investors on auction processes including property notification, bidding, auction dates, site features.
• Update internal systems of records as needed including property contacts, details and photos.
• Learn and adapt to website features in current state and as updated.
• Handle complaints, provide solutions and alternatives to website and/or bidding issues based off customer or agent feedback.
• Articulate customer or agent website and/or bidding issues to management and I.T Department and assist with resolution.
• Maintain records of customer interactions.
• Assist as needed with data entry, email and phone communication.
• Provide status updates and reports when scheduled or requested.
• Perform other related duties as assigned.

Customer Service Representative

Customer Care Rep

Customer Service Supervisor

Customer Experience Trainer II – IT

Customer Service Representative

Customer Care Representative