Covidence.org

Analyst

• Provide overall analytical and technical support for the Guidance 2.0 project
• Partner with project leadership and technical teams
• Design frameworks for capturing insights and sharing knowledge
• Support implementation of new systems and processes
• Enable learning and strengthen organizational capabilities

Business Redesign Analyst

• Redesign and implement updated normative guidelines systems
• Support guidance initiatives for health research
• Engage with stakeholders to improve guideline responsiveness
• Drive innovative methodologies for guideline development

Customer Success Manager

• Onboard new institutions and guide users through Covidence best practices.
• Deliver high-quality admin training sessions via Zoom and occasional onsite visits.
• Build strong relationships with librarians, faculty, researchers, and administrators.
• Proactively identify expansion opportunities.
• Forecast renewals accurately and maintain clear, organized CRM documentation.
• Analyze account usage and engagement trends to inform success strategies.
• Provide research-informed guidance to help institutions maximize their investment.