Product Operations Manager

Covetrus

Product Operations Manager at Covetrus overseeing product analytics and customer insights. A key role in enabling data-driven decision making across product teams for veterinary technology solutions.

Posted 5/24/2026full-timeRemote • Illinois, Maryland, Missouri, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $94,320 - $134,760 per yearWebsite

About the role

Key responsibilities & impact

Serve as the internal product manager for Pendo — own the governance model, standards, and enablement program across a multi-product portfolio
Establish and enforce Pendo tagging conventions, naming standards, and data quality practices; manage user administration, application onboarding, and cross-product metadata alignment
Define and manage the intake and governance process for in-app content built in Pendo across all product teams
Deliver monthly Pendo usage reports per application and quarterly cross-product analytics benchmarking to PM leads
Manage the operational rhythm of the customer advisory program — scheduling, synthesis, documentation, and distribution of insights from advisor relationships
Support advisor recruitment and cohort onboarding in partnership with the Director of Product Experience, who owns advisory strategy
Deliver a regular cadence of customer insights reporting that translates behavioral and qualitative data into actionable input for product planning
Support the rollout of a shared quarterly planning cadence across product teams — coordinate scheduling, track participation, and maintain the operational rhythm once launched
Support PM leads in preparing planning materials, tracking decisions, and ensuring outputs are documented and visible to leadership
Coordinate adoption of the existing prioritization framework — identify where teams are not using it, surface friction points, and work with PM leads to close gaps
Own OKR tracking visibility across the product organization — build and maintain reporting, and surface gaps to leadership with data to support commercial prioritization and execution effectiveness assessments

Requirements

What you’ll need

Undergraduate degree required
5+ years in product operations, product management, or a closely related role in a B2B SaaS environment
Experience working with product analytics platforms; Pendo experience a strong plus
Track record of driving process or tool adoption across teams without direct authority, and of designing operational systems that scale beyond the individual who built them
Strong written communicator — able to translate operational data into clear reporting for senior audiences
Highly organized with strong follow-through; comfortable managing multiple workstreams simultaneously
Skilled at diagnosing root causes before proposing solutions — interviews before prescribing
Comfortable with ambiguity and able to sequence work in environments where leadership direction is high-level

Benefits

Comp & perks

401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementproduct operationsdata quality practicesanalytics reportingprocess designtool adoptionOKR trackingcustomer insights reportinggovernance model

Soft Skills

strong written communicationhighly organizedstrong follow-throughdiagnosing root causescomfortable with ambiguityability to manage multiple workstreamsschedulingsynthesisdocumentation

Certifications

undergraduate degree