Director, Relationship Management

Covetrus

Director of Relationship Management leading a team of Veterinary Relationship Managers at Covetrus. Responsible for growth strategy and customer relationship management in the veterinary space.

Posted 4/26/2026full-timeRemote • Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont • 🇺🇸 United StatesLead💰 $151,440 - $216,360 per yearWebsite

About the role

Key responsibilities & impact

Shape strategy, drive growth, and inspire performance across a high-impact team of Veterinary Relationship Managers (VRMs).
Consultative Selling Leadership: teach, tailor, and take control of the customer conversation.
Lead with clarity and accountability: define KPIs, manage conversion trends, and forecast accurately.
Drive full-cycle relationship management—from onboarding and education to optimization, cross-sell, and renewal.
Own all talent decisions: recruit top performers, accelerate onboarding, and build future leaders.
Collaborate with Product, Marketing, Enablement, and Customer Success to align field strategy with GTM priorities.

Requirements

What you’ll need

10+ years in sales, business development, or account management leadership roles.
Minimum 5 years leading virtual or inside sales teams in veterinary, healthcare, or SaaS environments.
Strong track record of leading cross-functional initiatives and driving operational results in matrixed organizations.
Bachelor’s degree in business, Technology, or related field (or equivalent experience).
Must reside in or be willing to relocate to the Sales Region.
Travel up to 75% as needed for team support, customer engagement, and sales meetings.

Benefits

Comp & perks

401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesbusiness developmentaccount managementconsultative sellingKPI managementrelationship managementcross-sellingonboardingforecastingoperational results

Soft Skills

leadershipclarityaccountabilitycollaborationcommunicationstrategic thinkingperformance managementteam buildingcoachinginspiration