Clinical Growth Advisor
Covetrus
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey, North Carolina, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $122,880 - $175,560 per year
Job Level
SeniorLead
About the role
- Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience
- Conduct regular wellness checks for all clinics in the assigned region to identify and address concerns
- Build trust by understanding customer needs, aligning solutions to their business goals
- Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities
- Assist practices in integrating Covetrus tools into their workflows
- Identify potential risks through data-driven insights and collaborate with VRMs to proactively address concerns
- Ensure customers understand and maximize the value of Covetrus solutions through clear communication
- Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience.
Requirements
- Bachelor’s degree in business, life sciences, or a related field
- 8+ years in a veterinary practice (e.g., Practice Manager) or related industry role
- Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred
- Comprehensive understanding of veterinary industry challenges, trends, and technology solutions
- Adaptability and strong problem-solving skills
- Experience with objection handling.
Benefits
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
- Certain positions may include eligibility for a short-term incentive plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer engagementtrust buildingcommunicationproblem-solvingadaptabilitydata-driven insightsobjection handling
Certifications
Bachelor’s degree