Clinic Growth Advisor
Covetrus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Serve as a trusted partner to veterinary practices, driving adoption of Covetrus technology solutions, improving operational efficiencies, and enhancing customer satisfaction
- Focus on proactive customer engagement, platform optimization, growth enablement, and risk mitigation
- Ensure customer satisfaction with tailored engagement to optimize use of Covetrus platforms
- Conduct regular wellness checks for clinics in the assigned region
- Build trust by understanding customer needs and aligning solutions to their business goals
- Increase dollars in same-store growth and reduce number of deactivations
- Guide customers in leveraging proactive prescribing, marketing, and autoship capabilities
- Assist practices in integrating Covetrus tools into workflows
- Provide customers with financial insights and resolve banking inquiries
- Monitor account health and implement retention strategies
- Partner with customers on marketing strategies that highlight platform benefits
- Gather Voice of the Customer data for internal strategies
- Serve as a conduit between the clinic and product development, service, and data analytics
Requirements
- Bachelor’s degree in business, life sciences, or a related field
- 8+ years in a veterinary practice (e.g., Practice Manager) or related industry role
- Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred
- Comprehensive understanding of veterinary industry challenges, trends, and technology solutions
- Adaptability and strong problem-solving skills
- Experience with objection handling
- Ability to follow through to solve customer problems and deliver value
Benefits
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successproblem-solvingobjection handlingfinancial insightsplatform optimizationrisk mitigationmarketing strategiesproactive prescribingautoship capabilities
Soft skills
adaptabilitycustomer engagementtrust buildingcommunicationcollaboration
Certifications
Bachelor’s degree