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Coverys

Senior Director, Enterprise Process Improvement, Customer Service

Coverys

Senior Director overseeing insurance operations and process improvements within Coverys. Managing teams and strategies to enhance client services in the healthcare sector.

Posted 7/10/2026full-timeBoston • Massachusetts, New York • 🇺🇸 United StatesSenior💰 $166,800 - $225,500 per yearWebsite

About the role

Key responsibilities & impact
  • Responsible for strategic and operational oversight of various teams
  • Manage and coordinate day-to-day insurance production activities across all regions
  • Develop and implement standardized operational procedures, workflows, and best practices
  • Analyze and streamline end-to-end operational processes
  • Identify and implement process improvements and automation opportunities in collaboration with business units
  • Monitor and report on operational performance, driving continuous improvement initiatives
  • Collaborate with IT, underwriting, claims, finance, and customer service teams

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, Insurance, Operations Management, or related field
  • 10+ yrs of experience, with 6-8 years in management roles, including 7+ years in insurance operations or production management
  • Deep understanding of insurance operational processes (policy admin, claims, renewals, etc.)
  • Strong process improvement and project management skills (Lean, Six Sigma certification a plus)
  • Excellent leadership, communication, and stakeholder management abilities
  • Proficiency in MS Office software, focusing on Excel and PowerPoint

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
  • Company matching for donations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Operational Procedures DevelopmentWorkflow StandardizationEnd-to-End Process AnalysisPerformance MonitoringAutomation Implementation
Soft Skills
LeadershipCommunicationCollaboration
Certifications
Lean Six Sigma Certification