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Senior Director, Enterprise Process Improvement, Customer Service
CoverysSenior Director overseeing insurance operations and process improvements within Coverys. Managing teams and strategies to enhance client services in the healthcare sector.
Posted 7/10/2026full-timeBoston • Massachusetts, New York • 🇺🇸 United StatesSenior💰 $166,800 - $225,500 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance operational processes, including policy administration, claims, and renewals, while driving process improvements and automation initiatives. Proven leadership and communication skills facilitate effective collaboration across teams to enhance operational performance.
Highest-signal resume keywords
Insurance Operations ManagementProcess ImprovementProject ManagementLean Six Sigma CertificationStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Procedures DevelopmentWorkflow StandardizationEnd-to-End Process AnalysisPerformance MonitoringAutomation Implementation
Soft Skills
LeadershipCommunicationCollaboration
Tools & Technologies
MS OfficeExcelPowerPoint
Certifications & Qualifications
Lean Six Sigma Certification
Industry Keywords
InsurancePolicy AdministrationClaimsRenewalsOperational Performance
About the role
Key responsibilities & impact- Responsible for strategic and operational oversight of various teams
- Manage and coordinate day-to-day insurance production activities across all regions
- Develop and implement standardized operational procedures, workflows, and best practices
- Analyze and streamline end-to-end operational processes
- Identify and implement process improvements and automation opportunities in collaboration with business units
- Monitor and report on operational performance, driving continuous improvement initiatives
- Collaborate with IT, underwriting, claims, finance, and customer service teams
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Insurance, Operations Management, or related field
- 10+ yrs of experience, with 6-8 years in management roles, including 7+ years in insurance operations or production management
- Deep understanding of insurance operational processes (policy admin, claims, renewals, etc.)
- Strong process improvement and project management skills (Lean, Six Sigma certification a plus)
- Excellent leadership, communication, and stakeholder management abilities
- Proficiency in MS Office software, focusing on Excel and PowerPoint
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Company matching for donations