Senior Business Analyst – Insurance

CoverGo | Insurtech

Business Analyst supporting clients in identifying and solving business issues in the insurance industry. Engaging in project phases and collaborating with technical teams to deliver solutions.

Posted 8/3/2026full-timeHo Chi Minh City • 🇻🇳 VietnamSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, including requirements gathering, process documentation, and user acceptance testing, with a strong focus on the insurance industry. Proficient in Agile methodologies and capable of translating complex business needs into actionable technical solutions.

Highest-signal resume keywords

Business AnalysisAgile MethodologiesRequirements GatheringUser Acceptance TestingInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements DocumentationProcess DocumentationTest Case DevelopmentData IntegrationWorkflow Analysis

Soft Skills

Organizational SkillsTime ManagementCommunication Skills

Tools & Technologies

Agile FrameworkScrum Methodology

Certifications & Qualifications

Health Insurance CertificationINS CertificationLOMA CertificationIII Certification

Industry Keywords

Insurance IndustryInsurtechHealth Insurance

About the role

Key responsibilities & impact

Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution
Plan and design simple to semi-complex business processes and system modifications
Make recommendations to improve and support business activities
Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties
Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design
Develop business requirements documents/user stories to support the required modifications
May plan, allocate and monitor work of other business analysts
Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills
Assist in providing time estimates for project related tasks
Aid in updating process and procedural documentation
Develop basic understanding of technical development cycle of mobile application or web portals
Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc.
Any other task that may be assigned

Requirements

What you’ll need

Minimum 5 years of experience as Business Analyst
A degree in Business, IT or any relevant field
Previous experience working in the insurance industry is required (Insurtech or health insurance experience is preferred)
Health Insurance-related domain certification from INS/LOMA or III is an added advantage
Knowledge of business analysis concepts of defining requirements, translating to technical solutions, and Agile approach to prioritizing work to epics, sprints
Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing
Good organizational/time management skills to prioritize work and meet deadlines within defined timeframes
Experience in an Agile and/or Scrum environment is a must
Basic knowledge in generating process documentation, and document system functionality, data integration, and workflow
Excellent written and verbal communication skills in English
Technical writing skills and knowledge of other languages (Chinese) is a plus
Currently based in Ho Chi Minh City, Vietnam

Benefits

Comp & perks

Flexible Leave
International Environment
Competitive renumeration package
Performance Bonus
Company activities and events
Learning and development plan
Annual Health Check-up