Full Stack Engineer – .Net, Support & Observability Focus
CoverGo | Insurtech
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
- Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
- Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
- Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
- Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
- Configure enterprise monitoring solutions.
- Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
- Automate support needs, develop runbooks, improve and maintain support tools.
- Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
- Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
- Participate in R&D / explorations / automation with AI.
- Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
- Participate in strategic discussions around customer lifecycle, retention, and satisfaction.
- Provide support coverage during the fixed late shift (3:00 AM - 12:00 PM Vietnam Time).
Requirements
- At least 4 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
- Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js, with focus on backend.
- Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
- Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
- Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
- Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
- Fluent in English; additional language skills are a plus.
- A customer-first mindset—empathetic, responsive, and solutions-driven.
- A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
- Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
- Willing and available to work the late shift.
Benefits
- Health Insurance
- 15 Days Annual Leave
- 13th-month Pay
- Annual Performance Bonus
- Stock Options after 6 months
- Remote Work Allowance
- Company activities and events
- Learning and development plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
.NETNodeJSJavaReactVue.jsDistributed Systems TroubleshootingObservabilityMonitoring ToolsAutomationSoftware Development
Soft Skills
Problem-solvingCommunicationInterpersonal skillsCustomer-first mindsetEmpathyResponsivenessSolutions-drivenOwnershipContext switchingPrioritization