Customer Success Manager
Coverflex
full-time
Posted on:
Location Type: Remote
Location: Portugal
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Salary
💰 €33,000 - €40,000 per year
About the role
- Manage a defined portfolio of customers and ensure they stay, grow, and succeed with Coverflex
- Move accounts from reactive support to structured, proactive Customer Success
- Drive retention, product adoption, and expansion
- Build strong relationships with key stakeholders
- Identify and progress expansion opportunities
Requirements
- 3+ years of B2B SaaS Customer Success experience
- Comfortable managing high-volume portfolios with clear prioritisation
- Strong execution mindset: you ship, follow up, and close loops
- Comfortable working with data, processes, and metrics
- Strong written communication skills
- Fluent in Portuguese and comfortable working in English
Benefits
- Competitive and flexible compensation including Coverflex card and stock options
- Health Insurance plans, with option to add family members and update conditions
- 25 paid vacation days + 3 caring days per year for side projects
- €500 onboarding budget for workstation setup
- €2,000 yearly budget for professional development and remote work enablement
- Family friendly benefits including additional paid weeks for Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaSdata analysismetrics management
Soft Skills
customer successrelationship buildingexecution mindsetprioritizationwritten communication