Operations Manager

Covera Health

Operations Manager for Covera Health managing complex operational workflows in clinical programs and enhancing healthcare quality. Requires 5+ years in healthcare operations and data analysis.

Posted 5/5/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own clinical program workflows end-to-end: Manage day-to-day operations for assigned workflows including imaging authorization monitoring, imaging study collection and processing, and patient insight delivery. Maintain strong execution and throughput as volume scales.
Troubleshoot independently: Identify breakdowns between systems or processes-data mismatches, routing failures, processing delays - and drive resolution without waiting for direction.
Query and analyze operational data: Use Databricks, advanced Excel/Sheets, and other tools to monitor KPIs, investigate anomalies, and produce operational reporting. Own data accuracy across all outputs.
Bridge operations and engineering: Translate operational pain points into well-scoped technical requirements. Document bugs, feature requests, and workflow logic in JIRA so the engineering team can act efficiently.
Manage partner communications under SLA: Drive urgent, SLA-bound communications with external providers, partners, and vendors. Ensure all external touchpoints are clear, accurate, professional, and timely.
Support new partner implementations: Assist in onboarding new partners by configuring workflows, validating data, and ensuring operational readiness.
Leverage AI tools where appropriate: Use AI tools (e.g., Claude) for non-PHI workflows such as drafting communications, accelerating data analysis, and researching operational approaches.

Requirements

What you’ll need

5+ years of healthcare operations, implementations, or data-driven account management experience, with meaningful time at an early-to-growth-stage company where you wore multiple hats and built processes without established infrastructure.
Data fluency: Demonstrated ability to independently query data warehouses (e.g., Databricks, Snowflake) and use advanced spreadsheet functions to manipulate, analyze, and QA large datasets. SQL proficiency is strongly preferred.
Execution and accuracy: Track record of executing complex, multi-step processes with meticulous attention to detail. You catch your own mistakes before anyone else does.
Partner-facing communication: Exceptional written and verbal communication skills with direct experience managing strict SLAs and navigating urgent partner interactions in a healthcare context.
Comfort with ambiguity: Ability to internalize objectives, prioritize independently, and troubleshoot effectively in an environment where processes are still being built.
AI Experience: Experience using AI tools (Claude, Gemini, ChatGPT, Copilot) to accelerate operational work.

Benefits

Comp & perks

Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
Vision & Dental
Flexible Time Off - take the time you need, when you need it
Generous company wide holidays - 16 in total
401(k) Retirement Plan
Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
Annual Wellness stipend for fitness, mental health or other wellness expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisSQLdata fluencyadvanced Exceldata quality assuranceworkflow managementprocess troubleshootingoperational reportingKPI monitoringtechnical requirements documentation

Soft Skills

attention to detailpartner-facing communicationproblem-solvingindependent prioritizationadaptabilityexecutionprofessional communicationambiguity managementcollaborationtime management