
Customer Marketing Lead
Coveo
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 £80,000 - £120,000 per year
Job Level
About the role
- Turn customers into proof (systematically)
- Create customer-led moments that expand the account
- Make customers visible in the market (without being cringe)
- Build relationships with high-leverage champions
- Operate like an owner
Requirements
- Proven experience in customer marketing, advocacy, customer storytelling, or equivalent
- Extremely strong writing and narrative instincts
- High agency: you identify opportunities and move without permission
- Comfortable working directly with customers and senior stakeholders
- Strong project management: you can drive assets and approvals without slowing down
- Great taste: you can make customer content feel premium, not corporate
- Pragmatism: 80/20 + know when something needs to be slick and when your audience prefers rough
- Ability to create lightweight design/asset work without dependencies
- Experience working with enterprise accounts and exec stakeholders
- Experience producing customer video content
Benefits
- Competitive compensation with meaningful equity upside
- Opportunities to travel globally and build deep relationships with customers shaping the future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer marketingcustomer advocacycustomer storytellingproject managementvideo content productionlightweight designasset creation
Soft Skills
strong writingnarrative instinctshigh agencyrelationship buildingtastepragmatismability to identify opportunitiesworking with senior stakeholders