Customer Marketing Lead

Coveo

Customer Marketing Lead transforming customer stories into a growth engine. Building relationships with customers to amplify success and increase credibility.

Posted 4/16/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 £80,000 - £120,000 per yearWebsite

About the role

Key responsibilities & impact

Turn customers into proof (systematically)
Create customer-led moments that expand the account
Make customers visible in the market (without being cringe)
Build relationships with high-leverage champions
Operate like an owner

Requirements

What you’ll need

Proven experience in customer marketing, advocacy, customer storytelling, or equivalent
Extremely strong writing and narrative instincts
High agency: you identify opportunities and move without permission
Comfortable working directly with customers and senior stakeholders
Strong project management: you can drive assets and approvals without slowing down
Great taste: you can make customer content feel premium, not corporate
Pragmatism: 80/20 + know when something needs to be slick and when your audience prefers rough
Ability to create lightweight design/asset work without dependencies
Experience working with enterprise accounts and exec stakeholders
Experience producing customer video content

Benefits

Comp & perks

Competitive compensation with meaningful equity upside
Opportunities to travel globally and build deep relationships with customers shaping the future

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer marketingcustomer advocacycustomer storytellingproject managementvideo content productionlightweight designasset creation

Soft Skills

strong writingnarrative instinctshigh agencyrelationship buildingtastepragmatismability to identify opportunitiesworking with senior stakeholders