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Web Modernization Organizational Change Manager
COVENTEK, INC.Organizational Change Management contractor supporting Georgia Tech’s web modernization initiative. Responsible for stakeholder engagement and training coordination for web governance processes.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Support organizational change management activities related to Georgia Tech’s web modernization and governance initiatives.
- Assist in developing and executing change management and stakeholder engagement plans.
- Coordinate communications and readiness activities associated with new governance processes, intake models, and operational workflows.
- Help document and socialize new web governance standards, intake procedures, and support processes.
- Develop presentations, communications materials, job aids, FAQs, and end-user guidance documentation.
- Support stakeholder outreach and engagement activities across distributed campus units.
- Coordinate training logistics, readiness activities, and adoption support efforts.
- Partner with technical teams, project managers, communications professionals, and business stakeholders to support implementation readiness.
- Track risks, stakeholder concerns, and adoption barriers and help recommend mitigation strategies.
- Assist with meeting coordination, governance-related documentation, and project support activities.
- Support process improvement and operational readiness efforts associated with enterprise web services and governance modernization.
Requirements
What you’ll need- Bachelor’s degree in organizational Change Management, Communications, Business Administration, Information Technology, Public Relations, Human Resources, Education, or a related field; or equivalent combination of education and experience.
- Minimum of 3 years of professional experience supporting organizational change management, communications, technology adoption, training, project coordination, or related functions.
- Experience supporting organizational change management initiatives within higher education, public sector, or large complex organizations.
- Experience supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives.
- Familiarity with website governance models, intake processes, accessibility initiatives, or digital experience programs.
- Experience creating knowledge base articles, and supporting ServiceNow workflows, intake processes, or operational process documentation.
- Certification or coursework in Organizational Change Management methodologies (Prosci, ADKAR, etc.) preferred.
Benefits
Comp & perks- Fully remote
- Approximately 40 hours per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
organizational change managementstakeholder engagementproject coordinationtraining logisticsprocess improvementoperational readinesswebsite governancedigital modernizationknowledge base article creationoperational process documentation
Soft Skills
communicationcollaborationproblem-solvingpresentation skillsdocumentation skillsstakeholder outreachadaptabilityorganizational skillsteamworkrisk management
Certifications
Organizational Change Management methodologiesProsciADKAR