Director, Client Operations

CourtAvenue

Director leading large-scale digital transformation engagements for CourtAvenue, a company accelerating clients’ digital transformation. Owning delivery, governance, stakeholder management, and enterprise content platform implementations.

Posted 8/17/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesLead💰 $135,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive project and program management expertise, with a strong focus on delivering enterprise content platform implementations and managing complex, multi-workstream programs. Proven ability to lead teams, communicate effectively with stakeholders, and drive change management initiatives.

Highest-signal resume keywords

Project/Program ManagementAgile/Scrum DeliveryEnterprise Content Platform ImplementationChange ManagementStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk ManagementCost EstimationScope ManagementAgile MethodologyScrum FrameworkTechnical Project ManagementGovernance CadencesDependency ManagementOrganizational Readiness

Soft Skills

Executive PresenceMentoringClient Relationship ManagementProblem SolvingCommunication Skills

Tools & Technologies

Adobe Experience CloudContentfulOptimizelyHeadless CMSDXPComposable Content Architecture

Industry Keywords

Enterprise ClientsAgency ExperienceConsultancyHybrid Agile-WaterfallDelivery Standards

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own end-to-end delivery for one or more engagements, including scope, cost estimation, risk management, and status reporting
Coordinate across internal teams and external partners, resolving scope and ownership ambiguity
Run governance cadences covering status reporting, prioritization, and dependency management
Support change management workstreams, including organizational readiness, adoption planning, and post-launch enablement
Serve as a trusted client point of contact and strategic partner
Partner with Business Innovation leadership to deepen and grow client relationships
Lead, mentor, and develop project managers
Act as escalation point, resolve issues, manage risks, and execute mitigation plans
Ensure consistent application of program management methodology, controls, and delivery standards
Communicate with client and internal stakeholders, including senior leadership
Contribute to new business and pitch initiatives supporting pipeline growth

Requirements

What you’ll need

9 to 12+ years of project/program management experience
At least 5 years of experience in an agency or consultancy delivering for enterprise clients
Experience leading large, multi-workstream programs with multiple stakeholders, vendor partners, and technical delivery teams
Technical project management background delivering CMS or enterprise content platform implementations, such as headless CMS, DXP, or composable content architecture
Executive presence and communication skills, with ability to present delivery status and strategic recommendations to executive stakeholders
Experience running Agile/Scrum delivery for technical platform implementations
Comfortable managing hybrid Agile-waterfall programs across engineering, creative, and strategy workstreams
Experience leading or supporting change management workstreams on technology platform implementations (preferred)
Experience with enterprise content platforms such as Adobe Experience Cloud, Contentful, Optimizely, or similar composable/DXP tools (a plus, not a requirement)

Benefits

Comp & perks

Structured-hybrid work model: office environment in the middle of the week and remote work on Mondays and Fridays