Director, Business Innovations

CourtAvenue

Director of Business Innovations leading client strategy for a creative technology agency. Driving growth and enhancing relationships with key accounts in retail and tech industries.

Posted 7/30/2026full-timeSeattle • Washington • 🇺🇸 United StatesLead💰 $150,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client strategy, account management, and relationship building, with a strong focus on innovation and long-term value creation. Proven ability to lead cross-functional teams and drive organic growth within key accounts across retail and technology sectors.

Highest-signal resume keywords

Client Strategy LeadershipKey Account ManagementCross-Functional Team LeadershipClient Relationship ExpansionBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject DeliveryStrategic Proposal DevelopmentBudget ForecastingClient Satisfaction Measurement

Soft Skills

Trusted AdvisorMentoringCollaborationProblem SolvingCommunication

Certifications & Qualifications

Bachelor’s Degree in BusinessBachelor’s Degree in MarketingBachelor’s Degree in Communications

Industry Keywords

RetailConsumer ElectronicsAdvertisingTechnologyClient Services

About the role

Key responsibilities & impact

Own and lead overall client strategy across assigned key accounts, with a focus on innovation, long-term value creation, and sustained growth
Serve as senior client partner for major accounts, acting as a trusted advisor across experience design, omni-channel retail, creative technology, and experience transformation initiatives
Establish and maintain long-term, trusted relationships with senior client stakeholders across retail, entertainment, and global consumer electronics brands
Own the commercial health of the account (budget, margin, and forecasting), partnering with leadership and operations on budget reviews, invoicing, and profitability
Drive organic growth by identifying new opportunities within existing accounts and partnering with internal teams to bring those opportunities to market
Lead and mentor cross-functional teams to ensure exceptional client service, delivery quality, and team engagement
Collaborate closely with Operations, Delivery, and Creative leadership to ensure work is strategically sound, well-scoped, and successfully executed
Guide development of strategic work proposals, renewals, and expansions in partnership with operations and delivery teams
Own the client communication cadence (recurring syncs, status reporting, and approval and dependency tracking)
Act as a senior escalation point for client concerns, ensuring any issues are resolved proactively and constructively
Champion a positive, high-energy culture that supports collaboration, accountability, and long-term partnership mindset
Ensure overall client satisfaction and health of the business, with a focus on achieving high Net Promoter Scores (NPS)

Requirements

What you’ll need

10+ years of marketing, advertising, technology or client services experience, with hands-on experience running accounts, working with senior stakeholders, and successfully organizing, managing, and delivering a diverse range of innovative projects
Significant experience leading key accounts across retail, technology and global consumer brands
Demonstrated success growing existing client relationships through strategic expansion and innovation
Experience working closely with multidisciplinary teams including strategy, creative, technology, and operations
Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
Experience operating in a fast-paced, client-services environment with senior-level accountability.

Benefits

Comp & perks

Benefits (medical, dental, and vision) available the first of the month after the date of hire.