CourtAvenue

Program Manager

CourtAvenue

full-time

Posted on:

Location Type: Hybrid

Location: Cincinnati • Illinois • Minnesota • United States

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Salary

💰 $100,000 - $120,000 per year

About the role

  • Own the day-to-day management of Digital Shelf, Shopper, and e-Commerce programs from initiation through implementation, deployment, and ongoing optimization
  • Ensure controls are followed, with the highest quality deliverables and milestones met
  • Effectively balance resourcing, budgets, and time constraints to manage risks and pre-empt issues
  • Develop contracts and help design innovative delivery teams to best meet and exceed program objectives
  • Evaluate and improve delivery practices and methodology
  • Create integrated timelines across agency, client, and retail partner stakeholder teams spanning digital shelf, shopper marketing, and e-commerce workstreams
  • Build relationships with external and internal stakeholders to meet program outcomes while exceeding client expectations
  • Ensure a collaborative ‘one team’ approach of both client and agency
  • Effectively clarify strategic requirements, manage expectations, and communicate roadblocks/resolutions to ensure key deadlines are met
  • Able to communicate succinctly within a wide range of positions, personalities, and roles, both internally and externally
  • While not an immediate accountability for this specific opening, all Program Managers should be able to lead project managers/producers to foster a highly innovative, effective, and successful team
  • Contribute to new business and pitch initiatives to secure a pipeline of work for the broader initiative
  • Lead end-to-end digital shelf execution management including SEO optimization, content syndication, product taxonomy, ratings & reviews, and content effectiveness across retailer platforms
  • Partner with Omni-Shopper Marketing, Sales, Creative, and Technology teams to align on business opportunities, drive omnichannel execution, and measure program impact
  • Monitor and report on digital shelf KPIs including organic search rank, content score, share of search, conversion rate, and in-stock/availability metrics; translate insights into actionable recommendations

Requirements

  • 4–7+ years analyst, PM, program mgmt, technical, or business experience, with at least 3 years in Digital Shelf, e-Commerce, Shopper Marketing, or a related omnichannel retail discipline
  • Agency experience is required
  • Understanding of agile and hybrid delivery methodologies (Scrum, Kanban) applied to digital commerce, content syndication, and retail media programs
  • Experience running or working with cross-functional agile teams encompassing content, SEO, creative, retail media, and technology workstreams
  • Strong attention to detail
  • Demonstrable ability to operate under tight deadlines
  • Experience with project management tools (ClickUp preferred, WorkFront, Asana, etc.)
  • Ability to manage multiple concurrent programs across Digital Shelf, Shopper, and e-Commerce workstreams, utilizing and sharing resources effectively across client accounts and retailer platforms (e.g., Amazon, Walmart, Target)
  • Ability to manage workload with minimal supervision
  • Excellent written and verbal communication skills
  • Proven experience with digital shelf management, content syndication platforms (e.g., Salsify, Syndigo, Akeneo), and DAM systems
  • Strong understanding of e-commerce SEO, product content strategy, taxonomy management, ratings & reviews, and retailer-specific requirements across Amazon, Walmart, Target, and other major platforms
  • Experience with shopper marketing strategy, retail media planning, and omnichannel activation across both physical and digital retail environments
  • CPG or retail industry experience preferred; familiarity with retailer buying cycles, line reviews, and in-market execution timelines is a plus
Benefits
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital shelf managemente-commerceshopper marketingSEO optimizationcontent syndicationproduct taxonomyratings & reviewsagile methodologiesproject managementcross-functional team management
Soft Skills
attention to detailability to operate under tight deadlinesexcellent written communicationexcellent verbal communicationrelationship buildingcollaborationstrategic requirement clarificationexpectation managementproblem-solvingleadership