Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team
Work with our Data Engineering team members to support implementations
Partner with the product team on feature recommendations
Interact with engineering to resolve technical integration issues
Develop deep product knowledge and speak eloquently about the product
Demonstrate competence in our existing implementation cycle
Empathize with the problems facing our customers
Customer Satisfaction → Retention → Revenue → Growth

Requirements

You have experience leading software system implementation projects.
You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities.
You can proactively identify and report on risks, issues, and dependencies for the project.
You have strong process management skills, with the ability to contribute to building new processes and systems desirable.
You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements.
You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements.
You have a consultative approach to problem-solving and excellent judgment.
You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges.
You have experience working with the following systems: Notion, Rocketlane (or other similar project management tools), SalesForce, and Freshdesk.
Experience with SQL or scripting languages is a plus.

Benefits

Healthcare, Dental & Vision
Retirement Planning
Paid Time Off
Remote-First Since Inception
Equity
Paid Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software system implementationproject planningprocess managementdatabase architecturedata warehousebusiness intelligenceSQLscripting languagestechnical SaaS terminologyfeature recommendations

Soft Skills

critical thinkingproblem solvingcommunicationconsultative approachnegotiationempathyjudgmentorganizational skillsuser experience understandingtailored training