Coursedog

Project Manager

Coursedog

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $90,000 - $110,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
  • Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
  • Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
  • Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team
  • Work with our Data Engineering team members to support implementations
  • Partner with the product team on feature recommendations
  • Interact with engineering to resolve technical integration issues
  • Develop deep product knowledge and speak eloquently about the product
  • Demonstrate competence in our existing implementation cycle
  • Empathize with the problems facing our customers
  • Customer Satisfaction → Retention → Revenue → Growth

Requirements

  • You have experience leading software system implementation projects.
  • You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities.
  • You can proactively identify and report on risks, issues, and dependencies for the project.
  • You have strong process management skills, with the ability to contribute to building new processes and systems desirable.
  • You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements.
  • You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements.
  • You have a consultative approach to problem-solving and excellent judgment.
  • You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges.
  • You have experience working with the following systems: Notion, Rocketlane (or other similar project management tools), SalesForce, and Freshdesk.
  • Experience with SQL or scripting languages is a plus.
Benefits
  • Healthcare, Dental & Vision
  • Retirement Planning
  • Paid Time Off
  • Remote-First Since Inception
  • Equity
  • Paid Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software system implementationproject planningprocess managementdatabase architecturedata warehousebusiness intelligenceSQLscripting languagestechnical SaaS terminologyfeature recommendations
Soft skills
critical thinkingproblem solvingcommunicationconsultative approachnegotiationempathyjudgmentorganizational skillsuser experience understandingtailored training