Coursedog

Manager

• Own administration of our core SaaS systems including Rippling, Google Workspace, Salesforce, Maxio, Jira, and related tooling
• Serve as the company-wide point of contact for internal tool questions, escalations, and requests
• Evaluate, procure, implement, and retire internal tools based on evolving business needs and operational scale
• Manage vendor relationships, contracts, and renewals in partnership with Finance and Legal
• Design and maintain the data architecture connecting our internal systems — data models, pipelines, warehousing, and integrations between SaaS tools and our analytics environment
• Build and maintain ETL/ELT workflows via APIs, iPaaS tools, and native connectors so data flows reliably between systems of record
• Establish scalable data governance practices around ownership, quality, definitions, and access
• Partner with Data & Analytics teams to ensure operational and AI-related workflows are supported by reliable, well-modeled data
• Administer and support the company’s AI tooling ecosystem, including licensing, access management, usage policies, and employee enablement
• Partner cross-functionally to operationalize AI workflows and ensure employees can effectively leverage approved tools
• Lay the foundation — SSO, identity, shared context, data access — that lets AI initiatives move from experiments to systematic implementation
• Partner with Product, Engineering, and Operations leaders as they build AI into their workflows
• Evaluate and pilot emerging AI capabilities and help drive responsible adoption across the organization
• Own the internal-systems side of Coursedog’s SOC 2 compliance program, including access controls, provisioning and deprovisioning, access reviews, MFA enforcement, audit logging, and evidence collection
• Implement and maintain identity and access management (SSO, SCIM, least-privilege, RBAC) across the tool stack
• Manage endpoint security and MDM for company devices
• Partner with Security and Legal on policy creation and implementation, risk assessments, and vendor security reviews (including AI tools)
• Build and launch a centralized internal knowledge base and FAQ program, including documentation for core business systems, common support requests, onboarding/offboarding procedures, and AI tooling guidance. Establish ownership, maintenance processes, and self-service workflows that reduce repetitive support requests.
• Complete a comprehensive audit of all internal platforms, applications, user accounts, and access permissions. Deliver a documented inventory of systems, identify orphaned accounts and excessive privileges, and implement a repeatable access review process.
• Increase identity and access management maturity across the organization by driving MFA adoption, expanding SSO coverage where technically feasible, documenting exceptions, and establishing standardized provisioning and deprovisioning workflows.
• Partner with Operations stakeholders to assess Coursedog's readiness for SOC 2. Identify control gaps, document current-state processes, implement foundational workflows and evidence collection procedures, and deliver a prioritized roadmap toward successful audit readiness.
• Establish baseline IT operational processes, including ticket triage, support documentation, access request workflows, and system ownership records, creating a sustainable foundation for future scale.
• Leave the organization with clear documentation, repeatable processes, and measurable improvements in security posture, access governance, and employee self-service capabilities.

IT Systems Manager

Financial Planning and Analysis

• Own the financial engine of the business
• Lead Coursedog's annual budgeting and financial planning process
• Own monthly forecasting and financial performance tracking
• Analyze business performance and provide actionable recommendations
• Develop strong partnerships with business leaders
• Lead monthly cross-functional budget reviews
• Develop and maintain executive and board-level reporting
• Own GTM commission planning, tracking, forecasting, and reporting processes
• Partner with the Accounting team on procurement-related activities
• Spearhead AI-driven transformation initiatives across the Finance function
• Continuously improve FP&A systems, processes, and reporting frameworks
• Serve as a trusted financial partner to executives and functional leaders

IT Systems Manager

Director, FP&A, AI Finance