Coursedog

Product Operations

• Own the end-to-end PDLC framework
• Identify and deploy AI-assisted workflows
• Champion an AI-first mindset across Product & Engineering
• Integrate launch readiness, enablement, and adoption milestones into core planning
• Run the operating rhythm of the Product & Engineering org
• Serve as the primary architect and administrator of Coursedog's Jira instance
• Drive adoption of Jira best practices
• Strategically manage the broader product tech stack
• Own the build and maintenance of dashboards that surface KPIs
• Establish channels and systems for gathering customer feedback
• Own the operational health of the Support function
• Build a closed-loop system between Support and Product
• Partner with Customer Success and Product leadership to triage high-severity issues

Director, Product Operations

Project Manager

• Lead successful, standard customer implementations across Coursedog’s product suite, working directly with institutional stakeholders
• Own project planning and execution, including setting priorities, building project plans, tracking progress, and managing risks and dependencies
• Drive administrator and end-user training, developing scalable training resources and leading tailored sessions for campus-specific use cases
• Support customers throughout and beyond implementation by collaborating with support teams and helping users navigate platform questions
• Partner with Product, Engineering, and Data teams to resolve technical integration issues and improve implementation outcomes
• Gather insights from customers and research to inform data-driven feature recommendations and scalable product improvements
• Contribute to continuous improvement of implementation processes, customer satisfaction, and long-term retention

Product Manager

• Translate product strategy into execution
• Write detailed PRDs and specs for epics
• Own prioritization and backlog execution
• Collaborate with design and engineering teams for prototypes
• Own product areas from discovery through development
• Monitor post-release performance and iterate based on feedback
• Communicate feature updates to internal stakeholders
• Support implementations for early-stage products

Product Owner

QA Engineer

• Own and execute QA tasks in Jira
• Perform thorough manual testing of new and existing platform features
• Develop and maintain end-to-end and component-level test automation
• Build and sustain automated performance testing
• Partner with Engineering to strengthen CI/CD pipelines
• Continuously improve testing processes and drive initiatives for stability
• Advocate for QA best practices

Director, Product Operations

Project Manager

Product Owner

Senior QA Engineer