Support Engineer

• Oversee daily operations of LATAM support teams (performance, scheduling, case/phone routing, coverage, hiring, and out-of-office coordination).
• Manage customer support metrics, SLAs, escalations, and complaint resolution to ensure customer success.
• Hire, develop, coach, and evaluate team members through regular 1:1s, reviews, and career development.
• Collaborate with global support managers and cross-functional partners to align resources, resolve issues, and improve operations.
• Drive continuous improvements in processes, tools, and methodologies, with strong knowledge of managing in a SaaS environment.

Technical Support Manager

Technical Support Engineer

Ingeniero de Soporte en Integraciones WS, APIs