Executive Success Partner

Coupa Software

Executive Success Partner overseeing customer relationships for Coupa's strategic accounts. Responsible for ensuring platform success and evolving customer business transformations.

Posted 5/25/2026full-timeRemote • 🇬🇧 United KingdomSeniorLeadWebsite

About the role

Key responsibilities & impact

The Executive Success Partner acts as the single senior leader for the customer relationship of Coupa’s most strategic accounts.
You will serve as the primary executive counterpart to the customer’s executives, ensuring that Coupa’s platform not only delivers on its promises but evolves to drive the customer’s long-term business transformation.
You will move beyond transactional management to architect specific value journeys, orchestrating Coupa’s global resources to align with the customer’s objectives while driving profitable growth and partnership expansion.

Requirements

What you’ll need

15+ years of experience in customer success, management consulting, or professional services with a track record of influencing C-level stakeholders in complex enterprise environments.
A demonstrated ability to translate abstract business objectives into actionable software solutions and transformation roadmaps.
A deep understanding of the Source-to-Pay (S2P) lifecycle—including Strategic Sourcing, Contract Lifecycle Management (CLM), and Procure-to-Pay (P2P)—enabling you to lead digital transformation with authority.
Proven success in mobilizing and leading distributed, cross-functional teams without direct reporting lines to deliver large-scale programs.
An entrepreneurial mindset with the ability to identify growth opportunities, support renewal retention strategies, and negotiate prioritization.
Exceptional ability to synthesize complex technical and business concepts for executive audiences, coupled with the emotional intelligence to navigate sensitive political landscapes.

Benefits

Comp & perks

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successmanagement consultingprofessional servicessoftware solutionstransformation roadmapsSource-to-Pay (S2P)Strategic SourcingContract Lifecycle Management (CLM)Procure-to-Pay (P2P)large-scale programs

Soft Skills

influencing C-level stakeholdersentrepreneurial mindsetgrowth opportunitiesrenewal retention strategiesnegotiationsynthesizing complex conceptsemotional intelligencenavigating political landscapesleading cross-functional teamsarchitecting value journeys