Customer Value Director, Supply Chain Design – Planning

Coupa Software

Customer Value Director at Coupa leading supply chain design and planning initiatives for named customers. Collaborating across teams to drive customer success and improve supply chain performance.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesLead💰 $155,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Facilitate workshops with named customers to align on goals and develop initiative roadmaps and enablement plans to achieve these goals. Track progress on these goals and plans through regular business reviews.
Lead monthly customer check-ins to maintain alignment and update customers on product enhancements, events, and to recruit customers to events and to participate in advocacy activities.
Plan and execute in-person user groups to build the customer community
Onboard new customers, leveraging your expertise in SCDP to assist them in developing their success metrics and value journeys.
Serve as a trusted advisor to your customers and deliver an exceptional customer experience while advocating for your customers within Coupa on their behalf and coordinate the right resources for your customers at the right time.

Requirements

What you’ll need

Overall 10 years of experience out of which at least 5 years in supply chain design and/or planning domain expertise. Preference for direct experience in LLamasoft/Coupa SCDP or similar technologies.
Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from supply chain SaaS software/solutions
Demonstrated ability to develop and maintain executive relationships and incorporate associated influencing strategies
Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
Minimum Bachelor’s degree required – Master’s degree is preferred
Flexibility to travel up to 50%

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Coupa Software Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2006 ☁️ SaaS 💸 Finance 🛍️ eCommerce SaaS
Finance
eCommerce Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate. Customer Value Director, Supply Chain Design – Planning Job not on LinkedIn 🔥 15 minutes ago 🇺🇸 United States – Remote 💵 $155k - $175k / year ⏰ Full Time 🔴 Lead 🔗 Supply Chain 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Facilitate workshops with named customers to align on goals and develop initiative roadmaps and enablement plans to achieve these goals. Track progress on these goals and plans through regular business reviews.
Lead monthly customer check-ins to maintain alignment and update customers on product enhancements, events, and to recruit customers to events and to participate in advocacy activities.
Plan and execute in-person user groups to build the customer community
Onboard new customers, leveraging your expertise in SCDP to assist them in developing their success metrics and value journeys.
Serve as a trusted advisor to your customers and deliver an exceptional customer experience while advocating for your customers within Coupa on their behalf and coordinate the right resources for your customers at the right time. 🎯 Requirements
Overall 10 years of experience out of which at least 5 years in supply chain design and/or planning domain expertise. Preference for direct experience in LLamasoft/Coupa SCDP or similar technologies.
Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from supply chain SaaS software/solutions
Demonstrated ability to develop and maintain executive relationships and incorporate associated influencing strategies
Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
Minimum Bachelor’s degree required – Master’s degree is preferred
Flexibility to travel up to 50% Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director, Supply Chain Inventory Management 🕒 Yesterday Sysco 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings Director of Supply Chain Inventory Management leading teams to meet strategic goals. Overseeing planning processes and developing supply chain capabilities within Sysco. 🇺🇸 United States – Remote 💵 $105.3k - $175.5k / year ⏰ Full Time 🔴 Lead 🔗 Supply Chain 🦅 H1B Visa Sponsor Supply Chain Manager 🕒 Yesterday Northrop Grumman 10,000+ employees 🚀 Aerospace Website LinkedIn All Job Openings Manager 2 – Supply Chain Compliance at Northrop Grumman responsible for managing Enterprise Standard Terms & Conditions and leading compliance initiatives. Collaborating with various teams to ensure alignment with legal and regulatory standards. 🇺🇸 United States – Remote 💵 $121k - $181.6k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🔗 Supply Chain Global Alliances and Distribution Manager 🕒 2 days ago Trellix 1001 - 5000 🔒 Cybersecurity 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Global Alliances and Distribution Manager at Skyhigh Security focusing on partner ecosystem and revenue growth through relationships with global distributors and Technology/GTM Alliance Partners. 🇺🇸 United States – Remote 💰 $35M Venture Round on 2000-04 ⏰ Full Time 🟠 Senior 🔴 Lead 🔗 Supply Chain 🦅 H1B Visa Sponsor Director, ERP Supply Chain 🕒 2 days ago Northrop Grumman 10,000+ employees 🚀 Aerospace Website LinkedIn All Job Openings Director of ERP Supply Chain at Northrop Grumman leading strategic initiatives and managing operations for Purchase to Pay Value Stream. Fostering innovation and driving key ERP projects with a focus on talent development. 🇺🇸 United States – Remote 💵 $185.4k - $278k / year ⏰ Full Time 🔴 Lead 🔗 Supply Chain Manager, Supply Chain Contracts 🕒 2 days ago RTX 10,000+ employees 🚀 Aerospace Website LinkedIn All Job Openings Manager of Supply Chain Contracts at Collins Aerospace overseeing negotiations and compliance for government subcontracting. Ensuring legal and operational efficiency in supply chain contracts. 🇺🇸 United States – Remote 💵 $107.5k - $204.5k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🔗 Supply Chain View More Supply Chain Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

supply chain designsupply chain planningproject managementcustomer success metricsvalue journeys

Soft Skills

customer advocacyrelationship managementinfluencing strategiescommunicationteam collaboration