Senior Enablement Consultant

Coupa Software

Senior Enablement Consultant at Coupa, leveraging AI and consulting skills to enhance enablement across global teams. You'll design programs addressing performance gaps and driving measurable outcomes.

Posted 5/7/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $128,000 - $166,500 per yearWebsite

About the role

Key responsibilities & impact

Partner with assigned stakeholders across the business: Customer Success, Professional Services, Technical Support, and Marketing to diagnose business friction and design enablement programs that address core performance gaps.
Architect and lead end-to-end enablement initiatives: From scoping and design to delivery and impact measurement—ensuring alignment with our business strategies.
Drive an AI First Enablement Strategy: Proactively identify opportunities to use AI tools (e.g., Gemini, Claude, Highspot E3) to automate administrative friction, synthesize complex data, and create in-the-flow-of-work resources that scale beyond human-led training.
AI Orchestration & Agent Creation: Design and deploy custom AI agents and automated workflows to provide real-time, scalable coaching and support to the global field organization.
Cross-Functional Collaboration: Partner with Portfolio Managers, Instructional Designers, and Credentialing teams to build scalable, digital-first, and AI-forward learning solutions.
Act as an Enablement Consultant to the Business: Utilize data from Salesforce, Gong, Jira, and Highspot, etc. to proactively identify trends and intervene before performance dips.
Measure & report on Enablement Effectiveness: Integrate learning metrics directly into organizational business tools (e.g. Salesforce, Highspot) and analyze enablement data and report back to leadership on how specific initiatives have moved the needle on key performance indicators (KPIs).
Drive adoption of our core methodologies: (e.g., MEDDPICC, Value Selling, Success Plans) by integrating them directly into the flow of work.
Feedback Loops: Establish continuous feedback mechanisms with the field to iterate on content based on actual performance and the evolving competitive landscape.

Requirements

What you’ll need

7+ years of experience in Customer Experience (Success, Professional Services, Support), Sales (Enablement, Operations), General Enablement, or a similar GTM strategic role within a SaaS environment.
AI-First Proficiency: Demonstrated experience leveraging AI platforms (Gemini, Claude, or similar) to automate workflows, synthesize data, and scale program delivery. Experience in custom agent creation is a significant plus.
Strong consulting and diagnostic skills; ability to influence senior leadership and navigate complex matrix organizations.
Deep proficiency in the modern business sales tech stack, specifically Salesforce, Gong, Jira, Asana and Highspot.
An AI First mindset with a passion for leveraging technology to maximize speed to adoption and solve complex business problems at scale.
Proven track record of managing multiple global projects simultaneously with extreme ownership and resourcefulness.
Excellent communication skills with the ability to simplify complex technical concepts for diverse audiences.
Ability to travel up to 25% to support global teams.

Benefits

Comp & perks

Coupa complies with relevant laws and regulations regarding equal opportunity.
Offers a welcoming and inclusive work environment.
Equal employment opportunities to all qualified candidates and employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI toolscustom AI agentsautomated workflowsdata synthesisenablement metricsperformance measurementprogram deliverysales methodologiesenablement strategiesdiagnostic skills

Soft Skills

consultinginfluencingcommunicationresourcefulnessownershipcollaborationfeedback mechanismsproblem-solvingadaptabilityleadership