Product Success Director

Coupa Software

Product Success Director ensuring measurable business value from Coupa's products. Acting as a bridge between customers, Product, and Go-To-Market teams.

Posted 5/4/2026full-timeRemote • Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the product success strategy for a portfolio of products/customers/regions
Drive product adoption, feature utilization, and time-to-value
Partner with customers to define success criteria, KPIs, and value outcomes
Conduct regular product reviews, health checks, and roadmap alignment sessions
Conduct Product Deep Dives to help existing customers leverage advanced modules they may be underutilizing.
Become a trusted product expert and advisor to customers and field teams.
Facilitate tighter and ongoing collaboration between product management and SMEs (Subject matter experts) from Solution and Value Advisory (SVA), Customer Value Management (CVM) and Professional Services (PS).
Participate in Product Steering forums to prioritize the roadmap based on customer impact and retention risk.
Support onboarding and major product rollouts.
Capture customer feedback, pain points, and enhancement requests via forums such as Customer Advisory Boards, Product Innovation Council etc.
Partner with Product Management to influence roadmap priorities.
Advocate for customer needs across Engineering, Support, and Sales.
Identify product gaps and adoption risks early.
Establish structured feedback loops from field teams to Product
Surface enablement gaps, adoption blockers, and usability issues
Influence product roadmap and documentation improvements
Represent field readiness and adoption perspectives in product discussions
Work closely with Customer Success, Sales & Presales, and Professional Services
Support renewals and expansions by demonstrating product value
Contribute to customer success plans and executive business reviews
Align with Marketing on customer stories and product messaging
Bridge the gap between Sales and Product by ensuring the sales team understands the latest capabilities and value propositions.
Monitor product usage data and customer health metrics
Identify trends, risks, and opportunities for optimization
Create reports and insights to guide customer and internal decisions
Drive continuous improvement of product success processes

Requirements

What you’ll need

Experience: 8+ years in a SaaS environment (Product Management, Presales, Customer Success, or Consulting) or ex Procurement and Supply Chain practitioner with deep expertise in Procurement technology.
- Strong understanding of procurement, finance, supply chain, or spend management processe.
- Proven experience driving enterprise software adoption, customer outcomes and value realization.
- Communication: Strong storytelling skills to translate product capabilities into business outcomes and excellent stakeholder management skills
- Empathy: A deep desire to understand user pain points and a problem-solver mindset.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Coupa Software Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2006 ☁️ SaaS 💸 Finance 🛍️ eCommerce SaaS
Finance
eCommerce Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate. Product Success Director Job not on LinkedIn 🔥 2 minutes ago 🤠 Texas – Remote ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the product success strategy for a portfolio of products/customers/regions
Drive product adoption, feature utilization, and time-to-value
Partner with customers to define success criteria, KPIs, and value outcomes
Conduct regular product reviews, health checks, and roadmap alignment sessions
Conduct Product Deep Dives to help existing customers leverage advanced modules they may be underutilizing.
Become a trusted product expert and advisor to customers and field teams.
Facilitate tighter and ongoing collaboration between product management and SMEs (Subject matter experts) from Solution and Value Advisory (SVA), Customer Value Management (CVM) and Professional Services (PS).
Participate in Product Steering forums to prioritize the roadmap based on customer impact and retention risk.
Support onboarding and major product rollouts.
Capture customer feedback, pain points, and enhancement requests via forums such as Customer Advisory Boards, Product Innovation Council etc.
Partner with Product Management to influence roadmap priorities.
Advocate for customer needs across Engineering, Support, and Sales.
Identify product gaps and adoption risks early.
Establish structured feedback loops from field teams to Product
Surface enablement gaps, adoption blockers, and usability issues
Influence product roadmap and documentation improvements
Represent field readiness and adoption perspectives in product discussions
Work closely with Customer Success, Sales & Presales, and Professional Services
Support renewals and expansions by demonstrating product value
Contribute to customer success plans and executive business reviews
Align with Marketing on customer stories and product messaging
Bridge the gap between Sales and Product by ensuring the sales team understands the latest capabilities and value propositions.
Monitor product usage data and customer health metrics
Identify trends, risks, and opportunities for optimization
Create reports and insights to guide customer and internal decisions
Drive continuous improvement of product success processes 🎯 Requirements
Experience: 8+ years in a SaaS environment (Product Management, Presales, Customer Success, or Consulting) or ex Procurement and Supply Chain practitioner with deep expertise in Procurement technology.
- Strong understanding of procurement, finance, supply chain, or spend management processe.
- Proven experience driving enterprise software adoption, customer outcomes and value realization.
- Communication: Strong storytelling skills to translate product capabilities into business outcomes and excellent stakeholder management skills
- Empathy: A deep desire to understand user pain points and a problem-solver mindset. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Associate Technical Director 🔥 13 minutes ago Clutch 51 - 200 🤝 B2B 🏪 Marketplace ☁️ SaaS Website LinkedIn All Job Openings Associate Technical Director leading design and delivery of data solutions for financial services clients. Collaborates across projects, driving successful outcomes in data architecture. 🇺🇸 United States – Remote 💵 $148k - $180k / year 💰 Private Equity Round on 2020-03 ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Healthcare Solutions Director 🔥 5 hours ago Hilldrup 201 - 500 🚗 Transport 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Healthcare Solutions & Development Director leading strategic execution of healthcare relocation projects. Overseeing planning, budgeting, and operational execution with cross-functional teams. 🇺🇸 United States – Remote 💵 $85k - $130k / year ⏰ Full Time 🔴 Lead 👔 Director Director, Pricing Engine Solutions 🔥 12 hours ago ATPCO 201 - 500 🚗 Transport Website LinkedIn All Job Openings Director responsible for strategy, development, and execution of Pricing Engine solutions at ATPCO. Leading cross-functional teams and influencing industry standards in airline pricing. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Director of Client Strategy 🔥 13 hours ago Compass Business Solutions, Inc. 11 - 50 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Director of Client Strategy at Compass Business Solutions managing HR consulting engagements. Leading a team and addressing complex HR challenges across various sectors. 🇺🇸 United States – Remote 💵 $125k - $145k / year ⏰ Full Time 🔴 Lead 👔 Director Director 🔥 17 hours ago Spreetail 1001 - 5000 🛍️ eCommerce 🏪 Marketplace ☁️ SaaS Website LinkedIn All Job Openings Director of FC Operations leading Dallas fulfillment center for Spreetail, driving team efficiency and on-time delivery metrics. Overseeing Walmart channel and team development for operational excellence. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SaaSproduct managementcustomer successenterprise software adoptiondata analysisKPI definitionproduct roadmap prioritizationcustomer feedback analysisproduct utilizationvalue realization

Soft Skills

storytellingstakeholder managementempathyproblem-solvingcollaborationcommunicationcustomer advocacystrategic thinkinginfluencecontinuous improvement