Coupa Software

Technical Support Engineer

Coupa Software

full-time

Posted on:

Origin:  • 🇨🇴 Colombia

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Job Level

Mid-LevelSenior

Tech Stack

LinuxMySQLPythonSQLUnix

About the role

  • Deliver world-class support experience to enterprise customers of Coupa’s procurement and spend management platform
  • Provide direct customer support, case handling and issue resolution (1st and 2nd line)
  • Answer “how to” technical and application configuration questions for enterprise customers
  • Troubleshoot technical issues and resolve second-line support requests in a timely manner
  • Work closely with technical and non-technical stakeholders and other business units (Integration, Operations, Customer Success)
  • Be responsible for customer production environments
  • Build knowledge articles for Coupa’s knowledge base

Requirements

  • Excellent written and verbal communication skills
  • Strong technical knowledge, including SQL, MYSQL, Linux, Unix
  • Familiarity with other Operating Systems
  • Interest in learning scripting languages (e.g., Bash, Shell, Python)
  • Understanding of web technologies (XML, XSLT, DOM, HTML)
  • Ability to articulate solutions to complex technical problems clearly and simply
  • Experience working directly with external customers in a support environment, preferably in an enterprise software setting