Manager - Customer Support
Jet Support Services, Inc. (JSSI)
Customer Adoption Manager
Coupa Software
full-time
Posted on:
Origin: • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop standard processes within your areas of expertise and champion their adoption.
- Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
- Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
- Engage customers in enlightened business need discussions versus feature/function basics and drive customers toward their strategic goals.
- Provide technical understanding of the Coupa product and demonstrate how the platform may be configured to meet a customer’s business needs.
Requirements
- 3-4 years of professional experience required.
- Experience in any of the following skills: Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
- Experience with Software as a Service (SaaS) is a must.
- Good background in customer success/client management/portfolio management.
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
- Strong organizational skills, analytical thinking and problem-solving abilities.
