Product Adoption Specialist

• Lead and oversee a portion of the CAM Americas team, providing guidance, mentorship and supporting team members through their engagements and development.
• Help set the strategic direction of the CAM Americas team by assisting in sales and renewal discussions, while maintaining appropriate financial goals.
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
• Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
• Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Providing a strong technical understanding of our product with the ability to discuss and demonstrate the Coupa platform and how it may be configured to meet a customer’s business needs
• Developing standard processes/solutions and be a champion for their adoption
• Forging strong partnerships with customers and colleagues
• Working towards becoming a Subject Matter Expert (SME)
• Building and/or improving templates, training and presentations both internally and for customers
• Handling customers where up to 15% of your time may include travel

Lead, Customer Adoption Manager

Technical Adoption Manager

Learning Content, Digital Adoption Specialist

Adoption Manager – Professional Learning, Marketing

AI Strategy and Adoption Manager