VP, Value Assurance
Coupa Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- The Vice President, Value Assurance is a critical executive leadership role responsible for mobilizing cross-functional resources to ensure that every Coupa customer realizes and sustains the maximum financial and operational value from their investment.
- This leader acts as the escalation point for high-stakes, at-risk customer relationships where the customer's perceived value and return on investment is compromised.
- Reporting to the SVP, Customer Success, this role directly impacts revenue retention and growth, customer loyalty, and Coupa's reputation as a strategic partner in Autonomous Spend Management.
Requirements
- 10+ years of direct customer-facing leadership experience in Customer Success, Account Management, or Professional Services within an enterprise SaaS environment.
- 5+ years of experience in building, leading, and inspiring teams of seasoned, senior individuals to achieve exceptional results and drive continuous improvement.
- Proven track record of managing and resolving multi-million-dollar, C-suite-level escalations, resulting in successful contract renewal or expansion.
- Expertise in bringing structure to complex situations, applying a systems thinking approach and designing processes to support scale and repeatability.
- Deep understanding of financial and performance metrics critical to the Coupa customer base (e.g., procurement, supply chain, cash flow, gross margin, NRR/GRR).
- Exceptional executive communication, negotiation, and influencing skills, with the ability to navigate complex organizational dynamics both internally and externally.
Benefits
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementprofessional servicesenterprise SaaSfinancial metricsperformance metricsprocurementsupply chaincash flowgross margin
Soft skills
leadershipteam buildingnegotiationinfluencingexecutive communicationproblem solvingsystems thinkingorganizational dynamicscontinuous improvementcustomer loyalty