Manager

• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
• Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
• Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
• Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
• Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

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