Senior Manager – Workday HCM
Visa
Senior Customer Value Manager
Coupa Software
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $127,000 - $144,333 per year
Job Level
Senior
About the role
- Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
- Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
- Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
- Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
- Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving
Requirements
- 8 Years P2P and/or S2C domain expertise
- Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
- Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills
- Perseverance in both challenging and recurring situations
- An entrepreneurial mindset, focusing on outcome-based problem solving
- Solid organizational, interpersonal and data analytics skills
- Ability to develop and maintain executive relationships and incorporate associated influencing strategies
- Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
- Minimum Bachelor’s degree required – Master’s degree is preferred
- Flexibility to travel up to 40%
Benefits
- Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.
- Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P2P expertiseS2C expertisecustomer managementdata analyticsproject management
Soft skills
collaborationnegotiationperseveranceentrepreneurial mindsetorganizational skillsinterpersonal skillsinfluencing strategies
Certifications
Bachelor’s degreeMaster’s degree
