Customer Value Manager
Coupa Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead customer value metrics workshops
- Develop customer value roadmaps
- Conduct scheduled customer check-ins
- Drive periodic value reviews
- Prepare for Renewals with Account Executives
- Monitor customer performance
- Manage customer relationships
- Establish role as trusted advisor
- “QB” Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer marketing campaigns
Requirements
- Strong P2P or S2C domain expertise
- Strong background in customer / client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions.
Benefits
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P2PS2Cprogram managementcustomer value metricscustomer value roadmapscustomer performance monitoringcustomer marketing campaignssoftware solutionsSaaS solutions
Soft skills
customer successsales managemententrepreneurial attitudemanaging client expectationsexecutive relationship developmentinfluencing strategiesvalue-based conversationorganizational skillscommunication skillsprofessional writing