Hub Manager – On Shore Wind
Switzerland Global Enterprise
Customer Value Manager
Coupa Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇸🇪 Sweden
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead customer value metrics workshops
- Develop customer value roadmaps
- Conduct scheduled customer check-ins
- Drive periodic value reviews
- Prepare for Renewals with Account Executives
- Monitor customer performance
- Manage customer relationships
- Establish role as trusted advisor
- “QB” Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer marketing campaigns
Requirements
- Strong P2P or S2C domain expertise
- Strong background in customer / client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions.
Benefits
- Pioneering Technology
- Collaborative Culture
- Global Impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P2PS2Cprogram managementcustomer successsales managementsoftware solutionsSaaS solutions
Soft skills
entrepreneurial attitudemanaging client expectationsdeveloping executive relationshipsinfluencing strategiesvalue-based conversationorganizational skillscommunication skillsprofessional writingverbal skillspresentation skills